Winning Reception Seminars
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The next seminars
are being arranged.
If you would like to be informed when dates are finalised please click here |
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Real Estate Receptionists
A half-day
workshop for Receptionists and their managers
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Surveys show that as much as 50 percent of a
company's business can be lost at the point of
first contact: Reception. How can you measure
business that walks away?
Put another way, a good Receptionist is worth
an extra two sales per month to your company.
At an average selling fee of $6,000, this is a
staggering $144,000 in additional income each
year for your business!
Hello, my name is Gary Pittard. I will be
presenting a program for Receptionists and their
managers - Winning Reception. As a sales trainer I have
been privileged to work with some of the finest real estate
leaders in Australia and New Zealand. As I researched
the duties of a Receptionist, I realised that there are many
parallels between Rentals, Sales, and Reception. The
same fundamentals, laws and principles apply - things
like planning, systems, diplomacy, communication,
negotiation, and many more.
Why is it that so many companies spend large amounts
of money training their salespeople, but ignore the
personal development of one of the most important
people in the company - the 'front person', the
Receptionist? It's astounding!
No business can afford to have anyone but the most
highly trained Receptionist as their first point of contact
with the company.
This workshop comes with a full MONEY BACK
GUARANTEE. If you do not feel that Winning Reception
is value for money, tell us at the conclusion of the seminar
and you will receive a full no-questions-asked refund. |
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In this half-day workshop you will
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The common problems and challenges which occur at Reception |
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The three prime responsibilities of a Receptionist |
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The 12 vital qualities of a Receptionist |
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Leadership steps to a professional Receptionist |
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How to create a favourable first impression |
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Presentation |
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Systems |
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Keeping logs and diaries |
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Directing ‘traffic’ |
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Essential skills for a professional Receptionist |
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Do’s and don’ts when handling callers |
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Handling overbearing customers |
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Why the saying, “it’s company policy" loses customers |
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Scripts for handling different types of callers |
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… and much, much more! |
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What others said
about Winning Reception
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Kate Luscombe
Warlimont & Nutt Pty Ltd,
Mount Martha
“It was a confident-booster, showing me that the role of a receptionist is important and that the harder I work there is an opportunity to be rewarded" |
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Libby Jessup
Edwards Windsor Real Estate, Hobart
“Very informative! I have only been working in a receptionist position for a short period and feel the information provided to me today will help me improve and continue to do so. Booklet is very good!” |
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John Tucker
Finning Real Estate,
Cranbourne
“Excellent material very well presented, good practical advice and procedures for front of house people” |
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J Bottams
Chess Property Consultants, Ramsey.
“I feel the Seminar has been valuable, it has been presented well and the information has been informative and easily comprehended. |
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Galye Maher
Aitken Real Estate,Cheltenham
“Very informative! I was reminded of some of the simple procedures that often make the most difference.” |
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Zac Noonan
Jack Redden Real Estate,Jamestown
“I thought that the Seminar was very informative and worthwhile. Gary had lots of great tips and procedures to help the reception become a lot more productive and efficient” |
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