Real Estate Receptionists
A half-day workshop for Receptionists
and their managers

Surveys show that as much as 50 percent of a company's business can be lost at the point of first contact: Reception. How can you measure business that walks away?

Put another way, a good Receptionist is worth an extra two sales per month to your company. At an average selling fee of $6,000, this is a staggering $144,000 in additional income each year for your business!

Hello, my name is Gary Pittard. I will be presenting a program for Receptionists and their managers - Winning Reception. As a sales trainer I have been privileged to work with some of the finest real estate leaders in Australia and New Zealand. As I researched the duties of a Receptionist, I realised that there are many parallels between Rentals, Sales, and Reception. The same fundamentals, laws and principles apply - things like planning, systems, diplomacy, communication, negotiation, and many more.

Why is it that so many companies spend large amounts of money training their salespeople, but ignore the personal development of one of the most important people in the company - the 'front person', the Receptionist? It's astounding!

No business can afford to have anyone but the most highly trained Receptionist as their first point of contact with the company.

This workshop comes with a full MONEY BACK GUARANTEE. If you do not feel that Winning Reception is value for money, tell us at the conclusion of the seminar and you will receive a full no-questions-asked refund.

	In this half-day workshop you will learn…
	The common problems and challenges which occur at Reception
	The three prime responsibilities of a Receptionist
	The 12 vital qualities of a Receptionist
	Leadership steps to a professional Receptionist
	How to create a favourable first impression
	Presentation
	Systems
	Keeping logs and diaries
	Directing ‘traffic’
	Essential skills for a professional Receptionist
	Do’s and don’ts when handling callers
	Handling overbearing customers
	Why the saying, “it’s company policy" loses customers
	Scripts for handling different types of callers
	… and much, much more!

Winning Reception Monday 6 July, 2009
Crowne Plaza Auckland